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Illinois Department of Human Services
JB Pritzker, Governor · Dulce M. Quintero, Secretary Designate

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Family & Community Services Manuals
Cash, SNAP, and Medical Manual
Policy Manual Chapter Table of Contents
PM 01: Rights and Responsibilities
PM 01-01-00: Information for Clients and the Public
PM 01-01-06: Client Grievance Process

PM 01-01-06-e: Action Against a Client

WAG 01-01-06-e.

Department staff are forbidden from retaliating against a client who files a grievance.

Illinois Department of Human Services
JB Pritzker, Governor · Dulce M. Quintero, Secretary Designate

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1-800-843-6154
1-866-324-5553 TTY

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