To receive a grievance hearing, a client or their representative must file a written complaint within 60 days from the day the client says they were mistreated.
The grievance may be filed in any Department office in the state, even if it is filed against a person who does not work in that office (see PM 01-01-06-b).
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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