A client must provide proof that they qualify for our programs. Help the client understand the programs and assist them in obtaining needed verifications if they request our help. Refer clients and the public to other agencies when necessary.
Assist persons who apply, clients, and the public by doing the following:
Always try to meet with employed clients when they will not miss work. Schedule the meeting during normal Department working hours at a time the client is off work.
Upon request inform the public about policy and other social service programs. Refer them to other agencies as needed.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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