5.1 - Staffing Qualifications

All case managers must be enrolled in the Case Management training provided by the Springfield Urban League within 3 months of working in any MCH program and can be required to attend the training again at any time during their work with MCH Programs as required by the MCH Nurse Consultant or Local Agency MCH Coordinator.

5.1.1 - Case Manager (revised October 2022)

The case manager must meet one of the following qualifications:

1. Registered Nurse (RN)
2. Master's Degree Social Worker (MSW)
3. Master's Degree in Counseling Psychology
4. Licensed Professional Counselor (LPC)
5. Licensed Clinical Professional Counselor (LCPC)
6. Master's Degree in Human Services and Counseling with specialization in counseling
7. Master's Degree in Public Health (MPH) with specialization in public health nursing, women's health, or reproductive health.

Approval by the Department is required for other credentials not indicated in the qualifications above.

5.1.2 - Program Coordinator

The MCH Coordinator is responsible for the overall administration of the program to assure compliance with all State policies and Federal regulations. Responsibilities may include:

1. Supervision, evaluation, and direction of BBO staff by ensuring that staff at all levels are competent to complete job specific duties when providing BBO program services.
2. Serve as the Local Agency liaison to State MCH Staff by:
   1. Providing communication regarding local agency questions, concerns, and any agency specific activities impacting the BBO Program.
   2. Participating in State and Regional BBO conference calls and meeting
   3. Communicating to staff BBO Program updates and reinforcement of program requirements.
3. Determine staff training needs and coordinate education opportunities.
4. Conduct Quality Assurance activities and monitor the following areas and identify improvement needs:
   1. Daily Clinic Operations
   2. Reports
   3. Perinatal Education
   4. Agency Policy & Procedure
5. Attend professional conferences, seminars, and workshops to update staff on current BBO practices and other information relevant to BBO.
6. Identify and collaborate with local Agencies and other community partners.
7. Manage assigned caseload per IDHS Grant Agreement.
8. Maintain oversight controls and records
9. Ensure employee compliance and program integrity.

5.1.3 - Case Manager Assistants & Frontline/Clerical Staff

Paraprofessionals and lay workers may be used to perform some case management functions under the supervision of the case manager. These functions may include:

1. Intake, follow-up with clients or Agencies to ensure that clients are accessing needed services
2. Provision of support and assistance that clients may require to access services
3. Conducting outreach activities
4. Maintaining client files and clinic schedule
5. Scheduling of appointments and follow-up on missed/upcoming appointments
6. Managing client correspondence.