4.4 Case Closure

Revised October 2019

Case closure should occur when:

  1. The client no longer meets age or eligibility criteria for HRIF funding;
  2. The client moves out of the grantee's service area;
  3. The client dies; or
  4. The case management agency is no longer able to reach the client.

At the time of closure, the case manager should ensure that the following activities have been completed, as appropriate for the client's circumstances:

  1. The client has located a medical care provider for continued care for himself or herself and his or her children;
  2. The client is referred for family planning services;
  3. The client is referred for postpartum WIC or Commodity Supplemental Food Program (CSFP) certification;
  4. The client's children are referred for WIC or CSFP certification;
  5. The children have begun or been referred for immunizations (if these are not contraindicated or declined by the parent);
  6. The client has completed application for Medicaid for his or her children; and
  7. Client has been given information regarding child restraint seats.

If the client is moving to another area, the client's case records may be transferred to the new case management agency if the client's consent is obtained.