Effective Date: 09/1/2019
The purpose of this guide is to provide step-by-step instructions to CCR&R and Site providers on how to reset a password or unlock an account for both Active Directory and RACF.
The Active Directory account is what's used to log onto CCMS - it is also referred to as your External.Illinois.Gov ID, and generally uses your first and last name as the user ID (First.LastName).
The RACF is a separate account that's used to log onto Web3270 - the user ID always begins with DHS.
Important Items to Note:
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
IDHS Office Locator
IDHS Help Line
© 2023 Illinois Department of Human Services