Troubleshooting

Issue	Solution
New User to the District	Send the new user information to Darlene Loydrake.
Password Reset	Send the following link to the user: https://www.dhs.state.il.us/page.aspx?item=102028
Trouble Entering Hours	Make sure the Work Site Agreement is completed and approved.
Not able to see Students	Make sure the correct provider is selected if user handles more than one. Make sure the school(s) that these students attend are associated to the provider. Make sure the user has the correct school(s) selected (or all deselected) on the User Information page.
Work Verification showing Incorrect Hours	Make sure they are only counting hours entered after the eligibility start date. Make sure the time has been entered correctly on the timesheets.