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** Effective September/October 2018, the SNAP benefits will be automatically generated by IES (Integrated Eligibility System). The payments will be based on the monthly attendance submitted via WVS/IES by the Provider.
Job Placement with Retention and Special Project Providers will provide each individual with intensive case management which includes, but is not limited to, monthly follow-up to monitor progress in the activities based on each participant's needs and unique situation. Providers will document all activities in participants' case files (case management, phone calls, emails/texts, and work site concerns and monitors). In addition, Providers will ensure they:
Cook County Earnfare Providers will:
Special Project Providers will:
Downstate Earnfare Providers will:
Job Placement with Retention Providers will:
** The Provider will need to access WVS/IES to report on customer attendance and progress
See Appendix C for the conciliation process.
NOTE: A participant who fails to report to/complete/cooperate with the Earnfare work assignment where he has the opportunity to earn up to $294 per month is not subject to a sanction and should not be included in the conciliation process. If the Provider cannot re-engage the participant, inform the FCRC via the Change Progress Report Form (Form 2151A) with an explanation of the circumstances and await a determination from the FCRC.
Any harassment is unacceptable. If a customer alleges that they're being harassed or have been harassed, the complaint must be investigated and reported. All allegations of harassment must be reported using IL444-4026 (Individual/Applicant Discrimination Complaint Form). If the complaint is against the Provider, submit this form to your Provider Manager and they will forward the complaint for further investigation.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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