Did you know you can reset your own Illinois.gov password? You just need to set your Account Recovery Options -- but if you wait until you forget your password, it's too late, so do it now! Here's how:
Set your Account Recovery Options
You only have to do this part once. If you did it already, skip to Reset your Password.
- Go to the DoIT Identity Management portal at ID.Illinois.gov
- Click the Account Recovery Options link
- IMPORTANT: If you have a regular Illinois.gov account, set Domain to "Employees with Illinois.gov Accounts." If you have an External account, leave Domain set to "External User"
- Enter your Username (usually firstname.lastname) without "@Illinois.gov" and Password
- Click the Log On button
- At the Account Recovery Options screen, add a Recovery Email, Recovery Cell Phone, and/or Recovery Questions (You can do all three!)
- When you're done, click the Done button
Reset your Password
If you already set your Account Recovery Options, start here.
- Go to the DoIT Identity Management portal at ID.Illinois.gov
- Click the Reset your Password or Unlock your Account link
- IMPORTANT: If you have a regular Illinois.gov account, set Domain to "Employees with Illinois.gov Accounts." If you have an External account, leave Domain set to "External User"
- Enter your Username (usually firstname.lastname, without "@Illinois.gov") and the image code shown on the screen
- Click the Continue button
- Choose a Verification Option
- Do NOT check Unlock my account
- Click the Continue button
- Make up and enter a password* in the New Password and Confirm Password boxes
- Click the Submit button
* Passwords must be at least 8 characters, with uppercase letters, lowercase letters, and digits or special characters. Passwords may NOT contain three or more consecutive letters from your name, and you cannot reuse a password you've recently used.
Help
If you forget your Illinois.gov password and did not set up your Account Recovery Options, you will need to call the DoIT Help Desk:
- Call (217) 524-3648, (312) 814-3648, or 1-866-277-5669 TTY
- Ask to "reset my Illinois.gov password"
- After the Help Desk gives you a temporary password, follow the steps above to set your Account Recovery Options and Reset your Own Password.