07.09.01 - Training

Effective Date: 12/01/03

Revised 06/05/13, 12/12/19

Reference: None

Policy Statement:

All entities holding contracts to administer the IDHS Child Care Assistance program are required to have at least one staff person attend all policy and procedure training sessions provided by IDHS Bureau of Subsidy Management staff.

Procedure:

  1. Training
    All entities holding contracts to administer the IDHS Child Care Assistance program are required to have at least one staff person attend all policy and procedure training sessions provided by IDHS Bureau of Subsidy Management staff. These entities include all Child Care Resource and Referral agencies and Site Administered providers. Unless otherwise informed, as many staff as possible should attend the training sessions. The staff who are expected to attend IDHS sponsored training sessions must be the staff who routinely perform any of the following tasks: determine eligibility, complete the Monthly Enrollment Report (MER), assist parents with completing the Child Care Application, enter data into the Child Care Management System, authorize payments to child care providers, calculate a parent co-payment, or any other function relating to the administration of the child care program.
    Training sessions include but are not limited to:
    1) Policy, 2) Forms, 3) Child Care Program changes, 4) Meetings on general topics related to CCAP, and 5) Program overview.  Provider attendance at IDHS sponsored training sessions is covered under the terms of the contract.
  2. Technical Assistance
    Onsite or remote Technical Assistance (TA) is available by contacting:
    Illinois Department of Human Services
    Bureau of Subsidy Management
    Provider and Community Training & Technical Assistance
    401 S. Clinton, 3rd Floor
    Chicago, IL 60607
    (312) 793-3610

Or email dhs.ccms-info@illinois.gov for any training or technical assistance requests.

Technical assistance requests are assigned to the IDHS staff member assigned to the particular area of the state.

  1. New Staff Training
    1. Site Administered Providers
      When new staff are hired to administer the Child Care Assistance Program, Site Administered providers can contact the IDHS CCAP Training and Program Support staff by emailing dhs.ccms-info@illinois.gov or calling (312)793-3610 to make arrangements for training staff to come to your site for new staff training. CCR&R staff
      CCR&Rs must designate at least one staff member to provide new staff training. The CCR&R staff member must keep abreast of new policies and procedures by attending regularly scheduled IDHS training sessions.