Effective Date: 01/01/00, 04/01/17, 10/8/20
If a Child Care Application (Form IL444-3455) or a Request for Redetermination (Form IL444-3455E) is incomplete, requires clarification or is questionable, give the client and/or provider an opportunity to clarify or provide the missing information. When verification is needed to complete, clarify or resolve questionable information. The Request for Additional Information must describe what documentation is required to complete, clarify or resolve questionable information to determine initial or continued eligibility.
These procedures apply to Child Care Resource & Referral Agencies and Site Administered Providers.
Requests for Additional Information (RAI) may be sent to clients and providers during eligibility determination at the time of application or redetermination. RAI may also be used when clients and providers need to update information on their case. RAIs cannot be sent to clients during their eligibility period unless requested by the client. Only information concerning a non-temporary loss of activity, income exceeding 85% SMI or moving outside of Illinois would be cause to cancel a case during an eligibility period. RAIs submitted with change to contact and/or location information should be updated in CCMS. All other changes reported on an RAI should be case noted in CCMS.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
IDHS Office Locator
IDHS Help Line
© 2020 Illinois Department of Human Services