You have reached the IDHS Child Care Certificate payment information line (217) 524-9041. Today is December 18th. Please listen to this message completly, there are some updates on payment processing. This message will be updated again around December 20th.
IDHS did have some technical issues with some payments entered early in December. We apologize for inconveniences this may have caused. On December 15th IDHS approved MOST payments for Home and Center Providers with entry dates of December 7th, 8th, 11th, 12th and some payments entered on December 13th. IDHS always notes MOST on approval of payments because some payments get held up of individual technical issues that require manual processing. IDHS plans to continue approving more payments most days the last two weeks of December.
When payments are officially entered into the IDHS system, providers can hear the entry date and approval dates of the payments on the IDHS Payment Inquiry Line of 800-804-3833. Licensed providers must use the IVR case number to hear their payments. A small portion of the IVR case numbers recently changed. The new IVR case numbers were listed on the November certificates, and will be listed on future child care documents and future certificates.
Providers paid by direct deposit can get detailed information of issued payments via the internet, by signing up for The Office of the Comptroller Enhanced Remittance screens. To sign up, providers need to log on to the Office of the Comptroller web site of: www.ioc.state.il.us. Click on the word Vendors. On the next page, click on the highlighted phrase, "Click Here To Access or Register For Enhanced Vendor Remittance." Then, click Register and complete the registration. After completing the registration, an e-mail will be sent to allow the provider to create a passcode and view detail of payments. When the passcode details are received, the provider can go back into The Office of the Comptroller Enhanced Remittance screens to view the details of their payments.
All providers can view basic information (date of issue and dollar amount) of issued payments at:
On the home page, options should come up:
- Click on Vendors
- Enter provider VENDOR TIN (SS# or FEIN)
- Next enter the VENDOR NAME (name as listed with The Office of the Comptroller )
- Select the security image noted
- Next page Click: Payment Detail
- Next Page Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)
For issued payments: MOST payments are issued one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working day. Direct deposit payments and debit card payments are in accounts two working days after being issued. Weekends and holidays are not working days.
New Debit Cards
Normally, funds are on the debit card two working days after the payment is issued. However, it may be late on the second day after the issue date before the funds reach your account. The debit card has recently added a mobile app for its customers. The app is available for smart phones in Google Play or the Apple Store. The app is listed as: Way2Go Card, and allows the user to view purchases made, deposits, monthly statements, and many more helpful areas. For providers that are paid through the debit card, if you have trouble with your card, need a new card, your card was lost stolen or damaged, or if you need a monthly statement mailed to you, call the card company customer service line at: 1-866-338-2944. There is a little trick to speaking with a customer service representative from the card company. You will be asked multiple times to enter your card number, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then, when instructed, press option 4 for lost, stolen, or damaged card. Even if those are not your issues, still press option 4. Next you will be instructed to enter your social security number, zip code, and PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line to assist you.
For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 20 days ago, you need to contact your Child Care Resource and Referral Office for assistance.