WAG 22-01-02: Direct Deposit

PM 22-01-02

Revised TextWhen a case is enrolled in Direct Deposit, the Add Direct Deposit Information screen displays the following (access is restricted to staff who handle enrollment):

  • bank number,
  • account number,
  • checking/savings indicator, and
  • payee's SSN.

Revised TextThe Case-Search/Summary screen displays the Cash Issuance Method and Cash Direct Deposit Availability Date.

The customer's name, bank name and address appear on the payroll. A unique 7-digit trace number is entered in addition to the check number to identify the individual electronic funds transfer transaction.

When there is a change in a protective payee, the case must be disenrolled from direct deposit and reenrolled with the new protective payee and financial institution information.

Enrollment in Direct Deposit

Revised manual text(FCRC) Complete the top section of IL444-2493A - Authorization for Deposit of Cash Assistance - Protective Payee Cases.

  1. (FCRC) Inform the customer or protective payee that they may have the financial institution complete Section B and mail it to the Department or they may attach a personal deposit slip and mail or fax the form to the Exception Processing Unit (EPU) at the address listed on the form as follows:
    • Illinois Department of Human Services
      Direct Deposit
      PO Box 19401
      Springfield, IL 62794-9401
  2. (EPU) Enters the bank routing and account number and type of account in the Add Direct Deposit Information screen in IES. 
  3. (IES) Sends the following to the customer:
    • IL444-2501CF - Notice of Direct Deposit to inform the customer or protective payee when direct deposit starts.
    • IL444-3159A - Notice of Benefit Direct Deposit to the customer or protective payee each time Cash benefits are direct deposited into the financial account.
    • IL444-2655 - Information Regarding Child Support Pass-Through Payment when a pass through payment is direct deposited into the financial account.

Wrong Bank Name or Account Number

Revised Text

When a customer or protective payee notifies the FCRC the enrollment information (such as bank name, account number, account type on the IL444-2501CF is wrong:

  • (FCRC) Contact EPU to verify the enrollment information is correct on the IL444-2493/2493A.
  • (FCRC) Provide verification from the customer, protective payee or financial institution to EPU when available if their information is incorrect.
  • (EPU) Updates the information on the Add Direct Deposit Information screen in IES.
  • (IES) Sends IL444-2501CF notifying the customer or protective payee when direct deposit begins and the updated account information.

Customer or Protective Payee Reports Deposit Not Made

Revised Text

When a customer or protective payee reports that an electronic deposit was not made:

  1. (FCRC) Wait 2 days after the scheduled availability date.
  2. (FCRC) Check with the customer or protective payee to see if the funds have been deposited.
  3. (EPU) Call the Bureau of General Accounting (BGA) at (217) 785-7790 if the funds were not deposited.
    1. Give BGA:
      • customer's name,
      • case number,
      • bank name and address,
      • date and amount of the payment, and
      • transaction and trace numbers.
  4. (BGA) Verifies the electronic deposit of the funds.
  5. (BGA) Reports to EPU about the status of the funds.
  6. (EPU) If BGA determines the funds were deposited, but the customer provides verification the funds were not deposited into their account, send all available information to BGA for follow-up. If BGA reports the funds were not deposited:
  7. (EPU) Completes information in IES on the Request Cash/SNAP Manual Issuance screen to replace the benefits in the same amount.

Changing Banks

Revised TextWhen a customer or protective payee indicates they have a change in financial institution information:

  1. (FCRC) Have customer or protective payee complete the IL444-2496, upload to the ECR and provide a copy to the customer.
  2. (FCRC) Have the customer or protective payee complete a new IL444-2493/2493A to reenroll in direct deposit with the new financial institution information. Inform the customer or protective payee they may have the financial institution complete Section B and mail it to the Department or they can attach a personal deposit slip and return it to the Department at the address provided on the form.
  3. (EPU) Updates information on the Add Direct Deposit Information screen in IES with the financial information provided on the IL444-2493/2493A
  4. (IES) Sends IL444-2501B to inform the customer or protective payee of a change to the direct deposit information.
  5. (IES) Sends IL444-2501CF informing the customer or protective payee when direct deposit will begin in the new bank.

Disenrollment from Direct Deposit

Revised TextWhen a customer or protective payee requests disenrollment in direct deposit:

  1. (FCRC) Have customer or protective payee complete the IL444-2496, upload to the ECR and provide a copy to the customer.
  2. (EPU) Updates information on the Add Direct Deposit Information screen in IES to end the direct deposit for Cash benefits.
  3. (IES) Sends IL444-2501B informing the customer or protective payee of a change to the direct deposit of Cash benefits.

Assignment of Guardian or Change in Payee

Revised TextCases in direct deposit that are assigned a guardian or cases with a change in payee must be disenrolled from direct deposit and reenrolled as appropriate.