PM 22-01-01.
Illinois Link Help Line
Options available to customers calling the Illinois Link Help Line at 1-800-678-LINK (5465) include:
- select or change a PIN;
- cancel the card and request a replacement card;
- request a replacement card (the current card has previously been disabled);
check account balances;- check the status of a card (active, mailed, lost/stolen, etc.);
- check pending benefits;
- check the regular Cash/SNAP availability date and SNAP certification end date;
- hear the last ten successful transactions on the card;
- Use the IVR in Arabic, Polish, Mandarin, or Urdu (in addition to English and Spanish; the operators only speak English).
Illinois Link Card Website
Options available to customers visiting the Link Card website at www.link.illinois.gov include:
- select or change a PIN;
- cancel the card and request a replacement card;
- request a replacement card (the current card has previously been disabled);
- cancel the card;
- check the status of a card (active, mailed, lost/stolen, etc.);
- check account balances;
- check pending benefits;
- check the regular Cash/SNAP availability date and SNAP certification end date;
- view transactions on the account;
- view in Arabic, Polish, Mandarin, or Urdu (in addition to English and Spanish).
The customer can access their account information with their SSN, date of birth, and either their PIN or 16 digit Personal Account Number (PAN).
Notifying the EBT contractor to Mail the Link card
The MIS system reviews daily transactions. The system determines if a card has been issued within the last 10 days, the EBT account status is active, and if benefits have been accessed in the last 60 days. If a card has not been issued, or the card status is not active, or there has been not been a transaction within the last 60 days, the system will notify the contractor to mail a card. If a customer has been using their card, a new one will not be mailed.
Once MIS notifies the contractor to mail the card, the contractor posts a date and time on the Transaction History screen in the EPPIC system to show the card status. The card is placed in "mail" status while the contractor processes the request. The card is placed in "registered" status when it is placed in the mail.
