WAG 21-06-08.
A staffing is case management and how the Illinois Department of Human Services (IDHS) and the Provider assess and support a customer's progress in an activity. IDHS Family Community Resource Center (FCRC) and Workforce Development staff with the Provider and other interested parties, work together to help a customer who is not progressing get back on track.
All participants must have a staffing. If a participant is engaged with a Provider for 6 months or more, a full staffing must be completed. A participant who is cooperating but not progressing should be evaluated at the time of the staffing to determine if a change is appropriate.
A staffing may be held in-person or via telephone conference. Provider staffings should be scheduled monthly and customer staffing as needed.
Other interested parties included in the staffing may be counseling prevention service providers or other professionals who are involved in the customer's plan.
There are 2 types of staffing meetings:
Provider Staffing
FCRC or Workforce Development staff verifies:
- case status; and
- customer's eligibility for continued participation with the Provider.
For each customer, the Provider reports:
- the assigned activities;
- number of hours of participation each month;
- level of progress; and
- changes to the customer's SNAP E & T Employability Plan.
Customer Staffing
The selection criteria for holding a customer staffing include:
- poor level of customer's engagement;
- length of time participating in the program;
- customer receiving third party services such as counseling prevention services and other identified problems;
- review the progress reports for each customer being discussed;
- hold an in-depth discussion on any problems the customer may be having;
- discuss appropriateness of the current activity;
- discuss new strategies to improve participation;
- review all resources available to the customer; and
- share information which may be unknown to the other party.
The customer is also invited to attend. The meeting may result in the need to revise the SNAP E & T Employability Plan. Revision of the SNAP E & T Employability.
