PM 23-02-00: Overpayments (Cash, SNAP)

WAG 23-02-00

When a customer gets more benefits than he or she qualifies for, there is an overpayment of benefits. The error may be the Department's fault or the customer's fault. Report the overpayment when the error is found, no matter whose fault it is.

Do not report medical benefits as an overpayment. HFS does not seek repayment for overpaid medical benefits. Recalculating an NH/SLF credit or adjusting an unmet spenddown amount on an active medical case is not considered a report of overpayment.