Example: Mr. A files an SNAP REDE application on 08/14. On 08/18, during the SNAP REDE interview, he reports that he receives Veteran's benefits.
The caseworker completes a 267 VCL to request proof of income. Mr. A has until 08/28 to provide the information.
Mr. A does not provide the requested information by the 08/28 due date. On 08/29, the worker denies Mr. A's SNAP REDE application.
When the customer's only source of proof is on their cell phone, it should be emailed to the FCRC's General mailbox where it can be uploaded to the Electronic Case Record (ECR). The HSC should not request a customer to email any documents to their own individual email address.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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