NOTE: This procedure also applies when the client provides the information, but benefits cannot be continued on the regular roll because only one month remains in the approval period. If needed, a second month's Mercury benefits can be issued using TA 56/TAR 14.
Complete a blank Form 552 with the following:
Example: Ms. C receives 94 medical assistance and SNAP for herself and her daughter. On 10/17, you receive a message that Ms. C called and requested cancellation of her medical assistance because her 17 year-old daughter moved out of the home. Ms. C also reported that she got a part-time job and that she wanted to keep getting SNAP. The date of report (10/17) is Group 22 cut-off for November. You are unable to contact Ms. C for the information about her job. You take the following action: cancel the 94 case; send Form 1721 requesting information about the job due 10/29; calculate food stamps for one person for November; send Form 157 about the reduction in SNAP. On October 30, Ms. C did not return the information about the job that was requested on Form 1721. You take the following action: issue November SNAP benefits using TA 56/TAR 14 on the 94 case number and send Form 157 to discontinue SNAP effective December.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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