If the customer cooperates to determine eligibility, but fails to provide proof of a nonfinancial factor, do not add the person to the case. Include the person's income and determine financial eligibility for the rest of the family. Add the person to the case when all eligibility factors are received as of the date the person was required to be in the assistance unit.
Proof of all income must be received before adding a person (other than a newborn) to a case.
If the customer fails to provide proof of income for a child (other than a newborn), SWAP the case to Medical Only. Do not include the child for whom income verifications were not provided in the Medical Only case, but include the child in the income standard. The remaining family members remain eligible for Medical Only.
If the customer fails to provide proof of income for the parent of a child in the case, delete the adults or cancel the case, depending on the Last Medicaid Determination Date.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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