WAG 05-01-03: Actions When Resident Leaves Facility

PM 05-01-03.

  1. Revised Manual Text(Facility) Notifies the Family Community Resource Center (FCRC) when a Food Assistance (SNAP/State Food) customer leaves the facility. 
  2. new manual text(Facility) Provides the FCRC with the household's new address (if known) and provide the customer a Supplemental Nutrition Assistance Program (SNAP) Change Report Form (IL444-1978) to report their new address and any other changes.
  3. revised text(Facility) Can no longer act as authorized representative and must return the Illinois Link card to the customer.
  4. revised text(Facility) If any portion of the Food Assistance benefits were used on behalf of the customer, the facility may or may not be required to return the benefits to the customer, as follows:
    1. If the customer leaves before the 16th of the month, the facility must return half of their monthly Food Assistance benefits.
    2. If the customer leaves on or after the 16th of the month, the facility is not required to return any Food Assistance benefits to the customer.
  5. (FCRC) Sends the customer a revised textVerification Checklist (IL444-0267) to request any information needed to determine ongoing eligibility (if necessary).
  6. (FCRC) If the customer fails to provide the required information within 10 days of the date of the request, act on the information according to their reporting status. Note: MPR households are not required to report a change of address during their certification period.

New Manual TextExample: Mikey lives in a SUPR licenses drug and alcohol treatment center and receives Food Assistance benefits. He moved out of the facility on the 18th of the month and the facility reports this, along with Mikey's new address, to the FCRC the same day he left.

The facility can no longer act as Mikey's authorized representative and they must return his Link card to him. Because Mikey left the facility after the 16th of the month, the facility is not required to return any benefits to him for that month, however if there are any benefits on the card when the facility returns it to Mikey he is entitled to those benefits.