You may need to change/enter the value of the counter to:
Do not change the value of the counter when you find out the client had unreported earnings that would have stopped the counter if they had been reported.
When adding or subtracting months from the counter, be sure that you are not making an adjustment that has already been made before. For example, a client with more than one RIN should have the counter values combined ONLY ONCE. Enter in the case record a full explanation of any change made to the counter. Show exactly which months you used, how you decided the correct value of the counter, and what the client's current RIN is. Give the client written notice of the new counter value.
After you determine the correct value for the counter, enter it if it is different than the value shown in AIS, on the TANF Tracking Inquiry System, or in ACID. Changing the counter in AIS, ACM, or IPACS automatically updates the TANF Tracking Inquiry System.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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