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Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
(Intake) Conduct a telephone interview or a home visit when an office interview is waived (see PM 02-06-01-b).
If the applicant waives the right to an expedited interview or fails to keep the scheduled expedited interview, process the application using regular processing timeframes.
Write the reason for using regular processing timeframes in the case record.
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