WAG 02-07-03-l: Special Verifications for SNAP

PM 02-07-03-l


Use documents or collateral contacts to verify identity. Examples of acceptable verification include, but are not limited to the following:

  • driver's license or State ID card;
  • work or school ID;
  • Photo ID;
  • voter registration card;
  • wage stub;
  • birth certificate;
  • SSA crossmatch of U.S. citizenship verified through Wire Third Party Query (WTPY);
  • SOLQ.

Note: See section, Accepting Verification via the Customer's Cell Phone, below when the customer's only source of verification is on their cell phone.  

Child Support

When the SNAP unit claims that a member pays child support, determine if the SNAP unit needs to verify the support order and the payments or if the support order and payments are verified in KIDS. Use KIDS to determine if there is any information about the SNAP unit member paying support. If no, file a copy of the screen in the case record. Ask the client to verify the support order and the actual support payments made in the last 30 days to determine the child support deduction and convert to a monthly amount. See PM 13-02-04 Converting Income and Deductions to a Monthly Amount.

  • Verify the support order using KIDS or a copy of the order.
  • Verify child support payments by:
    • canceled checks;
    • wage or Unemployment Insurance (UI) withholding statements;
    • Circuit Clerk records;
    • statements from the other parent; or
    • KIDS.

Use KIDS unless the information contained on the screens conflicts with the information provided by the SNAP unit. If this occurs, ask the client to verify the information needed.

Note: See section, Accepting Verification via the Customer's Cell Phone, below when the customer's only source of verification is on their cell phone. 

Work Requirement

Community Workfare

Community Workfare is an option for an individual subject to the SNAP Work Requirement ABAWD Time-Limited Benefits policy to meet the requirement when the policy is in effect. Participation in Community Workfare is through a SNAP E&T Provider and is based on the household's SNAP benefit amount divided by the State minimum wage revised manual text($12.00). The SNAP E&T Provider sends notice to the Family Community Resource Center (FCRC) to verify the individual's participation in Community Workfare at the start of the activity and if they are no longer participating.

Community Service

A customer may self-initiate Community Service with a preapproved Community Work Provider. Community Service Providers offer volunteer positions to individuals receiving SNAP to help them with meeting the Work Requirement when the policy is in effect. The customer is required to work an average of 20 hours per week (80 hours per month) to meet the Work Requirement. The Community Service Provider verifies the individual's participation at the start of the activity and may notify the FCRC when the individual is no longer participating. It is the individual's primary responsibility to report a change in participation. new manual textCommunity Service is not a SNAP E&T activity component. Customers participating in Community Service are not eligible for Supportive Services.

Financial Management

  • If the SNAP unit's monthly paid living expenses related to SNAP eligibility (i.e., housing costs, utilities, or dependent care) exceed the unit's known monthly income and assets, discuss financial management during the interview.
  • It is not necessary to request an explanation or verification of a client's expenses which are not related to SNAP eligibility (such as clothing, diapers, personal hygiene items, or transportation).
  • Include in the discussion whether or not someone is helping the SNAP unit meet its living expenses by:
    • loaning the unit money; or
    • paying housing costs and utility bills on the unit's behalf; or
    • through any other form of contribution.
  • If a non-SNAP unit member (such as a roommate or relative) gave the unit an exempt loan (see PM 08-04-04-o) or made vendor payments (see PM 08-04-04-n) the SNAP unit's financial management is reasonably explained. Document the SNAP unit's explanation and statements regarding financial management in revised manual textCase Comments. No further explanation or verification is required.
  • Items such as a written statement from a person paying rent or utility bills on behalf of the SNAP unit, or a statement regarding loans made to the SNAP unit are examples of acceptable verification.
  • Verify and document any information the SNAP unit supplies.
  • If the unit's management cannot be reasonably explained,
    • check AWVS or review the New Hire Match (see WAG 22-14-02) for information about employment; or
    • contact any last known employer for proof that the applicant has not returned to work.
  • Once management is verified, or when the above criteria have been used in the attempt to verify management, the inquiry is over.
  • The applicant has not fully cooperated in the determination of eligibility when the criteria have been exhausted and no additional income or assets have been verified, but it has been verified that paid expenses still exceed known resources. Deny the application.

Accepting Verifications via the Customer's Cell Phone

  • Use documentary evidence as the primary source of verification when possible. Documentary evidence is the actual item itself, such as a driver's license or paystubs.
  • When a customer is claiming not to have the actual item, accept any reasonable documentary evidence provided by the household that adequately proves the statements on the application and clearly identifies the item as belonging to the customer.
  • Electronic pay verification from an employer may be accepted as proof of income. A customer who only has a photocopy of their paystubs on their cell phone may submit the photos to verify income. To be acceptable, the verification must contain sufficient information to identity the customer and what is needed to determine eligibility. Sufficient pay verification includes the customer's name, employer name, number of hours worked, pay frequency, pay dates, gross income/net income, and deductions. All income must be provided and budgeted correctly.

Email Cell Phone Verification to FCRC General Mailbox

When the customer's only source of proof is on their cell phone, it should be emailed to the FCRC's General mailbox where it can be uploaded to the Electronic Case Record (ECR). The HSC should not request a customer to email any documents to their own individual email address.

  • Example 1: Ms. J is in a homeless shelter and is applying for SNAP. During the interview Ms. J states she is employed part-time at TB Diner and is paid weekly. When asked for her paystubs for the last 30 days. Ms. J explains that due to her living arrangement she has only a few personal items. She states it is easier and more secure to keep photo copies of paystubs and other documents on her cell phone. The HSC reviews Ms. J's paystubs from the last 30 days and determines that all the necessary information is on each paystub needed for the last 30 days. The HSC tells Ms. J to email her paystubs from the last 30 day to the FCRC's General Mailbox. The verification is uploaded to the ECR and HSC documents in Case Comments.
  • Example 2: Mr. B is applying for SNAP. He is employed with ABC company and is paid twice a month. During the interview Mr. B states his employer does not provide paystubs. Instead he receives an electronic pay verification statement on his cell phone for each pay period. The HSC reviews the pay verification and determines that Mr. B has the appropriate pay verification from the last 30 days and tells him to email it to the FCRC General Mailbox. The verification is uploaded to the ECR and HSC documents in Case Comments.

Document in Case Comments

  • Document in Case Comments the verifications being used to determine eligibility, including verifications obtained from the customer's cell phone.
  • Case Comments must be documented with information to support eligibility, ineligibility, and benefit level determinations. Documentation should be sufficient in detail to permit a reviewer to determine the reasonableness and accuracy of the determination.