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Illinois Department of Human Services
JB Pritzker, Governor · Dulce M. Quintero, Secretary Designate

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Family & Community Services Manuals
Cash, SNAP, and Medical Manual
Workers' Action Guide Chapter Table of Contents
WAG 01: Rights and Responsibilities
WAG 01-01-00: Information for Clients and the Public

WAG 01-01-06: Client Grievance Process

PM 01-01-06

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WAG 01-01-06-a: Filing a Grievance
WAG 01-01-06-b: Accepting the Grievance
WAG 01-01-06-c: Mediator
WAG 01-01-06-d: Mediator Actions
WAG 01-01-06-e: Action Against a Client

Illinois Department of Human Services
JB Pritzker, Governor · Dulce M. Quintero, Secretary Designate

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