When a client files a grievance, a mediator (see PM 01-01-06-c) handles the grievance.
When a client files a grievance in one office against a staff person (or other agency personnel) in another office, the worksite manager accepts the grievance. The worksite manager then notifies the appropriate mediator in the other office within 48
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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