PUNS Frequently Asked Questions (FAQ)

Updated July 2025

Enrolling in PUNS is the first and most important step you and your family can take to receive Home and Community Based Waiver services from the Illinois Department of Human Services (IDHS) Division of Developmental Disabilities (DDD).

Table of Contents

  1. What is PUNS?
  2. How do I enroll on PUNS?
  3. What services can I receive if I am selected from PUNS?
  4. How do I find an Independent Service Coordination (ISC) Agency in my area?

What is PUNS?

PUNS is a database of Illinois children, adolescents, and adults with developmental disabilities who want or need developmental disability services. The PUNS database helps the Division of Developmental Disabilities (DDD) identify and plan for your services.

How do I enroll on PUNS?

Individuals and their family and/or guardian (if applicable), must meet with their local Independent Service Coordination (ISC) Agency to complete PUNS enrollment. The individual must provide information on their developmental disability, living arrangement, and their desire and/or need for community-based services. This will allow the ISC Agency, on behalf of DDD, to determine whether an individual should be enrolled on PUNS and if other services/supports are appropriate.

Note: Enrolling on PUNS does not guarantee eligibility for services or that services will be provided. 

What services can I receive if I am selected from PUNS?

  • In-home Supports
  • Supported Employment with or without a Job Coach
  • Residential Living Arrangements
  • Self-Direction Assistance
  • Adaptive Equipment
  • Other Supports

How do I find an Independent Service Coordination (ISC) Agency in my area?

To find an ISC Agency in your area you can search the IDHS Office Locator. When using the virtual IDHS Office Locator, choose "Developmental Disability Services" from the dropdown. In Cook County searches you can also enter your zip code to narrow the search. Individuals and/or guardians and family members can also use the IDHS Office Locator by phone at 1-888-DD-PLANS or 1-866-376-8446 (TTY). The phone system can connect your call to the ISC Agency serving your area.

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