Team 5 - Monitoring and Quality

The Monitoring and Quality Team will provide recommendations for establishing better collaboration and creating synergy opportunities between PAS Agencies and service providers that lead to better quality and improved health and safety outcomes.

Team Responsibilities

  1. Map out strategies for implementing key components of the change initiative.
  2. Identify and overcome any obstacles impeding successful implementation of the change initiative.
  3. Keep key stakeholders apprised of the progress of the change initiative by way of status reports to the Steering Committee.

Team Focus

  1. Oversight and Monitoring of Individual Service Plans and agency progress in fulfilling and achieving individualized goals
  2. Reporting requirements
  3. Establish new procedures and requirements
  4. Establish performance measures to be used by staff who provide Individual Service and Supports Advocacy (ISSA)

On the Table

  • Use NH Indicators to define quality -- how do we use current information?
  • Use existing Quality Committee
  • Technical assistance to providers and DHS
  • Define consumer and family responsibility


Name Organization Email Address
Facilitator: Mary Lou Bourne Support Development Associates
Chair Person: Patty Walters DSC
Communicator: Shawna Egan Little City/Parent
Members: John Gordon Central Illinois Service Access
Sandy Herring West Central Service Coordination
Mary Jane Friedrich Western Illinois Service Coordination
Joshelle Gildon-Williams Service, Inc.
Matt Toohey Access Services of Northern Illinois
Steve Zider Community Alternatives Unlimited
Patty O'Brien Suburban Access, Inc.
Autumn Todd Day One Network
Kim Franke Day One Network
Deb Stanley Suburban Access, Inc.
Gina Hopson-Harris DDD, Bureau of Transitional Services