EVV Call Examples

The following are examples of what you will hear when you call in or call out using EVV:

Call InClick to Play

Welcome, please enter your Santrax ID.

[Caller enters the ID on the telephone keypad.]

To verify your identity, please repeat:

"At Santrax, my voice is my password."

[Caller says "At Santrax, my voice is my password."]

If this is a Fixed Visit Verification visit using the FVV device, press the star key to enter the visit verification numbers, otherwise, press the pound key to continue.

[Caller presses the pound key.]

Please select 1 to call in or 2 to call out.

[Caller presses 1.]

Received at 4:30. Please enter first client ID or hang up if done.

[Caller hangs up]

Call OutClick to Play

Welcome, please enter your Santrax ID.

[Caller enters the ID on the telephone keypad.]

To verify your identity, please repeat:

"At Santrax, my voice is my password."

[Caller says "At Santrax, my voice is my password."]

If this is a Fixed Visit Verification visit using the FVV device, press the star key to enter the visit verification numbers, otherwise, press the pound key to continue.

[Caller presses the pound key.]

Please select 1 to call in or 2 to call out.

[Caller presses 2.]

Received at 4:35.

Enter number of tasks

[Caller types 1.]

Enter task ID.

[Caller types two numbers.]

Personal Assistant.

You entered 1 task.

Thank you. Bye.