DDD Administrative Actions with Providers

The Department of Human Services, Division of Developmental Disabilities, may take administrative action when a provider is not in compliance in one or more programs. Action that may be taken is described below. This information is provided to assist consumers in making informed choices of providers.

The information is updated regularly. Many issues have been resolved. Please remember that this information is only one tool. You are encouraged to use information from other sources in decision-making.

  1. Column 1 - Name of the provider.
  2. Column 2 - Programs for which action was imposed. (Action may not be taken for all programs offered by a provider). Program descriptions are:
    • Child Group Home: Residential services for children with developmental disabilities who cannot live in their own home. These settings are licensed by the Department of Children and Family Services. No more than 10 children may be served in a Child Group Home.
    • Community Integrated Living Arrangement: A flexible living arrangement for adults with a developmental disability. Services are provided for the needs of an individual in his or her home in the community. Services must be provided by an agency licensed by the Department of Human Services. The number of people that live in this setting can differ, but is never more than 8.
    • Developmental Training:  This is a day program that helps develop adaptive living skills and economic self-sufficiency. Providers must be certified by DHS to provide day training.
    • Service Facilitation: Helps to develop and put into action a service plan for home-based Support services. Children and adults can have home-based services and the service plans are designed to meet the needs of each person. Service facilitation helps people to live in a family home or in their own home. People can choose from different home-based services, but have a monthly cost that they cannot exceed.
  3. Column 3 - Business address of the provider. In most cases, the address of where the service is provided is different from the business address.
  4. Column 4 - Brief description of the issue that caused the administrative action. Some examples are:
    • Medication that is given:  Not being in compliance with Rule 116. This rule lists the requirements for an employee who is not a nurse to be trained and authorized to give medication to people with developmental disabilities. Providers must use licensed staff (LPNs or RNs) to give medications if they do not comply with Rule 116.
    • Licensure/certification survey: The Department of Human Services, Bureau of Accreditation, Licensure and Certification conducts surveys to license CILAs and certify day training programs. Problems recognized during these surveys may cause an administrative action by the Division of Developmental Disabilities.
    • Quality review: The Division of Developmental Disabilities reviews and evaluates the quality of services. Any services to people in the Medicaid waivers may be examined, either at new provider agencies or any other focused review activities.
  5. Column 5 - The date the issue was first found by the Department of Human Services.
  6. Column 6 - A brief description of the action taken by the Division of Developmental Disabilities after finding the issue.  The actions continue until the agency corrects the issues.  Actions taken could be: 
    • Additional monitoring:  An Individual Service and Support Advocacy agency will conduct unannounced, randomly-scheduled visits to the provider.  After the visits, the ISSA provides written reports to the provider and to the Division.
    • Medication administration by licensed staff:  Only licensed personnel (LPNs or RNs) are allowed to administer medication in settings with the provider with the issue.
    • Prohibition of enrollments:The provider is not allowed to add individuals to the programs with the issues.
    • Provider contract terminated:The Division of Developmental Disabilities has ended the provider's contract.
    • Withhold payments:  The Division of Developmental Disabilities holds payments to the provider.
  7. Column 7 - This column tells whether or not the issues have been corrected.