Resource List for Customers and Providers

The internet links and information below will help you to connect to organizations and web sites that you may find to be useful as you search for information.

General Resources

  • Official State of Illinois web site
  • Illinois Department of Human Services: Programs, activities and employment opportunities in the Illinois Department of Human Services are open and accessible to any individual or group without regard to age, sex, race, sexual orientation, disability, ethnic origin or religion. The department is an equal opportunity employer and practices affirmative action and reasonable accommodation programs.
  • Illinois Department of Human Services-Family Community Resource Center (FCRC)

    If you have questions about any Illinois Department of Human Services (IDHS) program, call or visit your FCRC. We will answer your questions. If you do not know where your FCRC is or if you are unable to go there, you may call the automated helpline 24 hours a day at:

    • Phone: 800-843-6154
    • TTY: 1-888-614-2386

    Representatives are available between: 8:00 a.m. - 5:30 p.m., Monday through Friday (except state holidays).

  • Illinois Department of Human Services

    Bureau of Customer and Provider Assistance
    100 South Grand Avenue East
    Springfield, Illinois 62762

  • Illinois State Board of Education, Special Education & Support Services
  • The Institute on Community Integration: A University of Minnesota affiliated program dedicated to improving community services for people with developmental disabilities and their families.
  • Illinois Department of Public Health
  • The Arc of the United States:  The Arc of the United States advocates for the rights and full participation of all children and adults with intellectual and developmental disabilities. Together with a network of members and affiliated chapters, The Arc works to improve systems of supports and services; connect families; inspire communities and influence public policy.
  • American Network of Community Options and Resources (ANCOR): ANCOR is a nonprofit trade association representing private providers who provide supports and services to people with disabilities. ANCOR is distinguished in this industry by its balance of leading practices resources and advocacy for member agencies and the people and families they serve and support.
  • National Alliance for Direct Support Professionals (NADSP): The NADSP is a coalition of organizations and individuals committed to strengthening the quality of human service support by strengthening the direct support workforce.
  • American Association on Intellectual and Developmental Disabilities (AAIDD): The AAIDD - formerly known as AAMR - promotes progressive policies, sound research, effective practices, and universal human rights for people with intellectual and developmental disabilities.
  • Self-Advocates Becoming Empowered (SABE): SABE's mission is to ensure that people with disabilities are treated as equals and that they are given the same decisions, choices, rights, responsibilities, and chances to speak up to empower themselves; opportunities to make new friends; and to learn from their mistakes.
  • Administration on Developmental Disabilities (ADD): The Administration on Developmental Disabilities is the U.S. Government organization responsible for implementation of the Developmental Disabilities Assistance and Bill of Rights Act of 2000, known as the DD Act.  ADD, its staff and programs, are part of the Administration for Children and Families, of the U.S. Department of Health and Human Services.
  • The National Direct Service Workforce Resource Center (DSW): The DSW Center supports efforts to improve the recruitment and retention of direct service workers who help people with disabilities and older adults to live independently and with dignity. This Resource Center provides state Medicaid agencies, researchers, policymakers, employers, consumers, direct service professionals, and other state-level government agencies and organizations easy access to information and resources they may need about the direct service workforce.
  • Quality Mall:  This website provides access to more than 1,200 useful resources in supporting high quality, person-centered services and community living for persons with disabilities. Project staff and store and department managers work to identify, describe, and post information on the most current resources and innovations on community supports and to provide links to those materials and the ways of obtaining them. It is operated by the Research and Training Center on Community Living at the University of Minnesota.
  • The Council on Quality and Leadership
  • U.S. Department of Health & Human Services

Qualified Intellectual Disabilities Professionals (QIDPs) Resources and Internet Sites

The National Association of Qualified Developmental Disability Professionals:  The National Association of QMRPs was formed in 1996 by Trinity Services staff as the result of a recognized need by QMRPs - Qualified Mental Retardation Professionals (also known as Case Managers) to establish a strong resource for research, networking, and addressing issues that concern QMRPs/QDDPs/QIDPs today. To establish a strong resource for research, networking, and addressing issues that concern QDDPs today. Although there were a few states that had formed groups by and for QDDPs, the need to form an organization that would address the historical, conceptual, methodological and ethical issues confronting the QDDP today on a national level was evident.  The National Conference of QDDPs provides a forum to share information pertinent to the diverse interests of QDDPs.  Contact information:

The National Association of QDDPs
301 Veterans Parkway
New Lenox, IL 60451
(815) 320-7301



Other Useful Internet Sites

Materials and Publishing


Parent/Family Education & Support


Children's Resources

State Vocational Rehabilitation Agency

Coordinator for Transition Services

Illinois State Board of Education, Special Education & Support Services 

100 North First Street
Springfield, IL 62777
Phone: (217) 782-4870

Mental Health Resources

Councils on Developmental Disabilities

Illinois Council on Developmental Disabilities

830 South Spring Street
Springfield, IL 62704
Phone: (217) 782-9696
TTY: (888) 261-5339
Fax: (217) 524-5339
101 W. Randolph, Suite 10-600
Chicago, IL 60601
Phone: (312) 814-2080
TTY: (888) 261-2717
Fax: (312) 814-7141

Protection and Advocacy


Technology-Related Assistance

Accessibility Standards

  • University Centers for Excellence in Developmental Disabilities
    Department of Disability and Human Development
    University of Illinois at Chicago
    1640 West Roosevelt Road (MC 626), Suite 436 DHSP
    Chicago, IL 60608
    Phone: (312) 413-1647
    TTY: (312) 413-0453
    Fax: (312) 413-1630
  • Illinois Capital Development Board (CDB)

    James R. Thompson Center
    100 W Randolph, Ste. 14-600
    Chicago, IL 60601
    Phone: (312) 814-6000
    TDD: (312) 814-2041
    William G. Stratton Building
    401 S. Spring Street, 3rd Floor
    Springfield, IL 62706
    Phone: (217) 782-2864
    TDD: (217) 524-44

  • Illinois Department of Human Services
    Bureau of Accessibility and Customer Support
    401 S. Clinton, 4th Floor
    Chicago, IL 60607
    Phone: (312) 793-1565
    TTY: (888) 614-2384
    Fax: (312) 793-3917
    100 S. Grand Avenue, East, 2nd Floor
    Springfield, IL 62762
    Phone: (217) 557-1606
    TTY: (888) 614-2384
    Fax: (217) 557-2135
  • Disability Resources on the Internet:State by State Listing of Disability Resources

State Mediation System

Illinois State Board of Education, Special Education & Support Services: Special Education Services

Special Format Library

100 North First Street
Springfield, IL 62777
Phone: (217) 782-5589
Toll free: (866) 262-6663
100 West Randolph, Suite 14-300
Chicago, IL 60601P
hone: (312) 814-2220

Illinois State Library, Talking Book and Braille Service
401 East Washington Street
Springfield, IL 62701
Phone: (800) 665-5576, Dial Option 5
TTY: 888-261-7863
Fax: 217-558-4723

Resources for The Aging

  • Illinois Department on Aging

    421 East Capitol Avenue, Suite 100Springfield, IL 62701-1789Senior Helpline: (800) 252-8966TTY: (888) 206-1327Fax: (217) 524-6968Email: Michael Bilandic Building(formerly known as State of Illinois Building)160 North LaSalle Street, Suite N-700Chicago, IL 60601-3031Phone: (312) 814-2630Fax: (312) 814-2916

State Medicare and Medicaid

Veterans Affairs Resources

Illinois Department of Veterans' Affairs 
833 South Spring Street
P.O. Box 19432
Springfield, IL 62794-9432
Phone: (217) 782-6641
Toll free: (800) 437-9824 
TDD: (217) 524-4645
Out of State Phone: (217) 782-6641
Fax: (217) 524-0344

Organizations Especially for Parents

Other Disability-Related Resources

  • Cerebral Palsy Guide:  Cerebral Palsy Guide is dedicated to helping parents better understand their child's diagnosis.  This site provides information on cerebral palsy causes, symptoms and the different treatments that are available.  CPG also offers information on both emotional and financial support groups.
  • Easter Seals (Visit web site for location nearest you)
  • Call for Help (Illinois)
    9400 Lebanon Road
    East St. Louis, IL 62203
    Phone: (618) 397-0996
    Toll free: (800) 397-8707
    Fax: (618) 397-6836
  • Statewide Independent Living Council (Visit web site for location nearest you)
    2323 S. Shepherd, Suite 1000
    Houston, TX 77019
    Phone: (713) 520-0232 (V/TTY)
    Fax: (713) 520-5785
  • Statewide Independent Living Council of Illinois (SILC)
    510 East Monroe, 3rd Floor
    Springfield, IL 62701
    Phone: (217) 744-7777 (V/TTY)
    Fax: (217) 744-7744

Public Accommodations and State and Local Government Services

  • Employment

    • Equal Employment Opportunity Commission
      500 West Madison, Suite 2800
      Chicago, IL 60661
      Phone: (800) 669-4000
      Toll Free/TTY: (800) 669-6820
      Fax: (312) 886-1168
    • Equal Employment Opportunity Commission
      1222 Spruce Street, Room 8-100
      St. Louis, MO 63103
      Phone: (800) 669-4000
      Toll Free/TTY: (800) 669-6820
      Fax: (314) 539-7894
  • Transportation

Civic Affairs 

  • Illinois Department of Human Services

    Bureau of Civil Affairs401 South Clinton StreetChicago, IL 60607Phone: 800-843-6154TTY: 312-793-2345 100 South Grand Avenue East, 2nd FloorSpringfield, Illinois 62762Phone: 217-557-1601TTY: 217-557-2134

  • Office for Civil Rights U.S. Department of Health and Human Services
    233 North Michigan Avenue, Suite 240
    Chicago, IL 60601
    Phone: (312) 886-2359
    TDD: (312) 353-5693

Human Rights

  • Illinois Department of Human Rights

    100 W. Randolph, Ste. 10-100Chicago, IL 60601Phone: (312) 814-6200TTY: (312) 263-1579 222 South College, 1st FloorSpringfield, IL 62704Phone: (217) 785-5100TTY: (217) 263-5125

  • Illinois Human Rights Commission: This site contains determinations of the commission on complaints filed under the Illinois Human Rights Act.
  • Human Rights Commission Decisions 
  • Illinois Attorney General - Disability Rights Bureau 

    100 W. Randolph St., 11th FloorChicago, IL 60601Phone: (312) 814-3000TTY: (800) 964-3013 500 South Second StreetSpringfield, IL 62706Phone: (217) 524-2660TTY: (877) 844-5461

  • Department of Housing and Urban Development, Office of Fair Housing Enforcement, Illinois 

    Please see:Fair Housing Act

    451 7th Street SW, Rm. 5204
    Washington, DC 20410-2000
    Phone: (800) 669-9777
    TTY: (800) 927-9275
    Chicago Regional Office
    Ralph Metcalfe Fed Bldg.
    77 West Jackson Blvd.
    Chicago, IL 60604-3507
    Phone: (312) 353-5680
    TTY: (312) 353-7143
    Springfield Field Office
    500 W. Monroe Street, Suite 1 SW
    Springfield, IL 62704
    Phone: (217) 492-4120
    TTY: (217) 492-4101

    Americans with Disabilities Act:  The Americans with Disabilities Act of 1990 makes it unlawful to discriminate against people with disabilities in employment, state and local government services, public accommodations, transportation and telecommunications. The ADA defines an individual with a disability as a person who has a physical or mental impairment that substantially limits one or more of the major life activities; has a record of such impairment; or is regarded as having such an impairment. Please see the Summary of the Act and a list of resources you can use if you feel you are being discriminated against on account of your disability.

  • Office of the Americans with Disabilities Act
    Civil Rights Division
    U.S. Department of Justice
    950 Pennsylvania Avenue, NW
    Washington, DC 20530
    Phone: (800) 514-0301
    TTY: (800) 514-0383
  • National Network of ADA Centers:  The Disability and Business Technical Assistance Center (DBTAC) is a national network of 10 regional DBTAC: ADA Centers that provide the most complete and experienced services for up-to-date information, referrals, resources, and training on the Americans with Disabilities Act (ADA) to businesses, employers, government entities, and individuals with disabilities, as well as media and news reporters.
    Phone: (800) 949-4232 (V/TTY)
  • Regional ADA Technical Assistance Center
    Great Lakes ADA Center
    University of Illinois at Chicago
    Institute on Disability & Human Development (MC 728)
    1640 West Roosevelt Road, Room 405
    Chicago, IL 60608
    Phone: (312) 413-1407 (V/TTY)
    Toll free: (800) 949-4232 (V/TTY)
    Fax: (312) 413-1856

    Questions About the Americans with Disabilities Act?  Call (800) 949-4232 (V/TTY)

Office of the Inspector General (OIG)

OIG investigates allegations of abuse or neglect of individuals who receive mental health services or developmental disability services in programs that are operated, licensed, certified or funded by the Illinois Department of Human Services, as well as allegations of abuse, neglect and exploitation of adults with disabilities (18 - 59 years old) who live in private homes. OIG also trains people who work with adults with disabilities, conducts random checks to ensure that programs take corrective actions resulting from investigations, and makes site visits to state psychiatric hospitals and developmental centers to assist in preventing abuse and neglect.

To report abuse or neglect, call: (800) 368-1463 (V/TTY)

Additional phone numbers and addresses for OIG:

901 Southwind RoadSpringfield, IL 62703Phone: (217) 786-6865Fax: (217) 786-7694 100 W. Randolph, Suite 4-750Chicago, IL 60601Phone: (312) 814-2718Fax: (312) 814-6508

OIG Main Contact Numbers

  • OIG Intake Hotline:  (800) 368-1463
  • Administration-Chicago:  (312) 814-2718
  • Administration-Springfield:  (217) 786-6040
  • North Investigations:  (708) 338-7191
  • North Investigations:  (708) 338-7191
  • Metro Investigations: (708) 338-7191
  • Central Investigations: (217) 786-6865
  • South Investigations:  (618) 833-5161, extension 2277
  • Domestic Abuse Program:  (708) 338-7191
  • Compliance & Evaluation:  (217) 786-6394

OIG Training - Online Training

The Department of Human Services Office of the Inspector General's 2010 Rule 50 and Rule 51 trainings are now available online through the DHS NetLearning system. See instructions for accessing the Rule 50 and Rule 51 Training CBLs.

Illinois State Publications

  • Resource Guide to Illinois Government Documents
    Compiled by Jian Anna Xiong. Contact:

    Southern Illinois University, Carbondale, Morris Library has been an Illinois State Depository. Our Illinois State documents are cataloged just like books in SIUCat.  To find a state document, use SIUCat to find its call number, and then request it as you would other library materials.

  • Secretary of State
    • Cyberdrive Illinois: Maintained by the Illinois Secretary of State. Search information about services, programs, and publications. This web site includes the current Illinois Blue Book. The Blue Book is a good source for biographical information on elected officials as well as general information about Illinois government, such as the constitution of Illinois, as well as information about politicians, government officials, and governing bodies in the state.
    • Find-It! Illinois: This site, created and maintained by the Illinois State Library, is a portal/digital library to significant current and historic Illinois state government documents, and Illinois library collections. Search for Illinois information by subject or by type of information. Find-It! Illinois is the Illinois State Library's statewide digital library. Find-It! Illinois brings Illinois information into one convenient web site by bringing all of the Illinois State Library's online services together in one Web page.
    • Illinois Government Information - Online Catalog for searching Illinois government information by subject.

State Archives

  • Illinois State Archives: The Illinois State Archives serves by law as the depository of public records of Illinois state and local governmental agencies which possess permanent administrative, legal, or historical Research values. Its collections do not include manuscript, newspaper, or other non-official sources. Access the archives by searching one of their many online databases.
  • Illinois Atlas: "is an ongoing project of the Data & Mapping Services Division of the Center for Governmental Studies at Northern Illinois University. The Data & Mapping Services Division has been creating computer generated maps since the early 1990's." Includes maps of Illinois showing voting for presidential elections, income, housing, population, education, etc.
  • Descriptive Inventory of the Archives of the State of Illinois: Second edition of the Inventory, published in 1997. The search page provides an index of the contents arranged by agency. Further down the page are links to download the electronic edition in different formats. This site also includes a database of material held by the Illinois Regional Archives Depositories (IRAD). Here you can search:
    • Illinois data: This site was cooperatively developed by the Illinois Department of Commerce and Economic Opportunity and several academic institutions to provide demographic and industry statistics for northern Illinois to businesses and industrial concerns. Data is provided primarily in html format with some pdf and xls (Microsoft® Excel spreadsheet) format files.
    • Illinois Digital Archives: Browse this digital collection of archival material from selected Illinois libraries. Among the types of material you can find here are photographs, ledgers, posters, and sound files from the 19th century to the present. The collection includes detailed records for each item, and a URL if a digitized item is available on another site.
    • IRAD Local Governmental Records Database
  • Illinois Quick Facts

Other Popular Illinois Government Documents Related Online Resources

  • Illinois General Assembly:This site provides legislation & laws, legislative reports, Illinois Register, Illinois Compiled Statutes, Illinois Constitution, senate and house information, and additional resources.
  • Illinois Compiled Statues: Covers current legislation and provides the full text of the Illinois Compiled Statutes, bills and Public Acts from the 90th and subsequent General Assemblies.
  • Illinois Register
  • Illinois Administrative Code: Information on General Assembly action.
  • Legislator Lookup - Illinois State Board of Elections: This site provides mailing address, phone and FAX numbers, is homepage for Illinois legislators in the General Assembly, US Senators and Representatives in Washington. Also, provides information for Illinois statewide officials; i.e., Governor, Lieutenant Governor, Secretary of State, Attorney General, Comptroller and Treasurer. Search is by district, official's name, or street address of the constituent.
  • Office of the Governor: This site provides access (via an alphabetical agency listing) to Illinois executive agencies' websites. The Governor, as the chief executive of the State of Illinois, accessible at the State of Illinois site, find information on the Governor's announcements, initiatives, bill signings and Governor's press releases online.
  • The Attorney General's Office: Offers a description of the Attorney General's Office, a biography of current Attorney General, recent opinions by current Attorney General, a directory, and resources for crime victims, persons with disabilities, and senior citizens, press releases, a directory of the Office, information on services, consumer fact sheets and information dealing with criminal justice.
  • Secretary of State: Offers current Secretary of State Office's services, search information about programs, and publications from the site, Cyberdrive Illinois.
  • Find a U.S. Representative or U.S. Senator
  • State Comptroller: Offers current Comptroller Office's news and views information, and access to state fiscal reports and legislative initiatives.
  • Official Site of the Illinois Courts:Contains the Supreme Court docket, oral argument calendars, recent opinions and Supreme Court rules and policies. Links to official sites and opinions for the Illinois Supreme, Appellate, and Circuit Courts. Includes opinions from 1996 to the present. Available in html and WordPerfect format, however, with the warning that the html "may not contain appendices used by the courts and cannot always show matter emphasized by the courts." For that you need to view the WordPerfect version.
  • Supreme Court Rules
  • Illinois Judicial Circuit Court Rules: This site is operated by Southern Illinois University School of Law Library and has links to the Illinois judicial circuit court rules available online.
  • State of Illinois Judicial Branch: Learn more about the Judicial Branch including the Illinois Supreme Court.
  • Illinois Department of Children and Family Services: Provides a "policy and rules" section which includes administrative rules, notices, emergency rules, policy interpretations and guides, laws administered by the agency, and statistics related to Illinois child welfare reform.
  • Illinois Workers' Compensation Commission: This site, has commission forms, annual report, rules of practice before the commission, statutes, calendars and call sheets.
  • Illinois Pollution Control Board : This web site is a Legislative update service for access to administrative rules, IPCB procedural rules, opinions and orders, and cases filed and accepted for review. Opinions date back to 1990. The search function on the site allows you to search the entire site for information.
  • Department of Commerce and Economic Opportunities: Provides information on starting a small business, as well as, statistical and demographic profiles of Illinois communities.
  • Office of the Comptroller: Provides access to state fiscal reports and legislative initiatives.
  • Illinois Department of Corrections: Provides recent Illinois Department of Corrections publications, rules, and statistics, but has a search engine allowing a user to locate photos and criminal history records on inmates in Illinois prisons.
  • State Board of Education : Includes academic standards.
  • Illinois Department of Employment Security: Provides statistical information on Illinois employment, as well as, a listing of jobs in Illinois and links to search nationally.
  • Illinois Homeland Security: Described as "the central resource for information and guidance from the State of Illinois regarding security and emergency-related issues. The site offers information ranging from guidelines for county and municipal governments, to emergency checklists, and links to state and federal websites, making it a key component of state preparedness."
  • Office of the State Appellate Defender: This site has information about the Office, its annual reports, and a summary of criminal law issues pending before the Illinois Supreme Court.
  • Illinois Statistical Abstract: The Illinois Statistical Abstract is a comprehensive compilation of economic and demographic data relating to Illinois and to political subdivisions within the state. Includes links to the current and past abstracts (1997 to the present), and the Illinois County Abstract.
  • U.S. Census Bureau: Illinois state and county profiles.Contains longitudinal location, Tiger Map, links to 1990 Census data, USA Counties general profile and County Business Patterns economic profile.
  • Community Information by Zip Code: Includes population, housing, education, health, environment, business, and political statistics.
  • Illinois Vital Statistics: Illinois Department of Public Health information on population, birth, death records, adoption registry, health statistics and other health information, communicable disease, marriage and divorce statistics on the state and county levels.
  • Illinois Department of Employment Security: IDES operates the state's unemployment insurance program, the Illinois employment service, job training and other special workforce development programs for the unemployed and underemployed, and matches employer labor needs with the skills of job seekers.