In order to upload a document, it is a best practice to first be in the context of a case, provider, or Work Item. Only documents in the following formats can be uploaded to CCMS: Portable Document format [PDF], Joint Photographic Experts Group [JPEG], or Tagged Image File Format [TIFF] format. Unlike documents added to CCMS through email, scan, fax or online submission, upload documents are not routed to a document validator, and do not trigger the creation of tasks or work items. Documents added using the Upload Documents page are added to the case, Work Item, or provider record and can be viewed by performing a document search on the Document Search page.
Click on the Documents tab. From the Left Navigation menu, select Upload Documents. The Upload Documents page displays.
A document is uploaded and associated with the case, provider, or Work Item.
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