Refer to the Create a Work Item, Create a Case Note, and Create a Work Item Note wizards to assist you in processing a Policy Clarification Work Item.
The agency in the Assigned Org field is the organization that owns the Work Item and receives the task. CCMS will send the task to the correct team according to that agency's routing rules.
The Policy Clarification is created, assigned to the appropriate organization, and answered.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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