Use this wizard to manually create a new Work Item. Although some Work Items are created automatically based on actions performed in CCMS, all Work Items can also be created manually by users. When you complete the Work Item Type field, the Work Item Details page will change, depending on the Work Item Type. The below chart explains what Work Item types will share the same Work Item Details page:
The Work Item is created and ready for processing.
Refer to the Work Item Job Aid or Documents and Work Items WBT for additional information on Work Items.
The charts below also provide additional training:
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
IDHS Office Locator
IDHS Help Line
© 2023 Illinois Department of Human Services