BCCD Manager CCMS Training Roadmap

This training curriculum is designed for CCMS Supervisors. In different CCR&R/Sites this role may also be called CCR&R Manager, CCR&R Supervisor, Executive Director, CCR&R Director, CCAP Manager, CCAP Supervisor, CCAP Coordinator, CCR&R Assistant Director, or CCR&R Coordinator.

Checkpoint #1 - CCMS Web-Based Training

CCMS web-based training will introduce you to CCMS functionality and concepts. It will give you a basic understanding of how to navigate and find information in CCMS.  Web-based trainings allow participants to access self-paced learning that can be completed at their work computers.  Courses are designed with narrated slides, learning activities, and evaluations to assess learning. By accessing web-based training, participants can learn new information in between scheduled instructor-led training or allow exisiting users to refresh their knowledge.

The web-based courses you should take are listed below. You can also record your final test scores here:

Child Care Policy Refresher (webinar) Optional
CCMS Introduction & Inquiry X
Processing a New Application in CCMS X
Provider Management in CCMS X
CCMS Documents & Work Items X

Checkpoint #2 - CCMS Classroom Training

You will attend four hours of CCMS Classroom training. In order to attend this course, you must complete the one-day Caseworker classroom training session. This class will include live demonstrations of the following activities in CCMS:

  • Creating & Updating a Team
  • Updating Routing Information
  • Overriding Eligibility
  • Managing Workloads in CCMS

Your organization's Training Point of Contact will help you register for classroom training using your Net.Learning user ID and password.

Checkpoint #3 - CCMS Training Webinars

Post-classroom training webinars will help reinforce the skills you learned in the web-based training. You will view sytem demonstrations and ask questions to a live instructor. Webinar training allows attendees to participate in training virtually from their office or another location. Training is conducted by having attendees log on to the "webinar link" and dial into an accompanying conference line. Webinar training is typically used for sessions which are 1.5 hours or less.  Webinar options include:

  • Troubleshooting in CCMS
  • Finding Information in CCMS
  • Documents & Work Items Refresher
  • How to Run CCMS Reports

Checkpoint #4 - CCMS Help Wizards and Job Aids

You can always refer to the Step-by-Step Help Wizards to help complete tasks in CCMS. Wizards provide step-by-step instructions on how to perform a certain process and may include accompanying screenshots from the system. These wizards, along with the CCMS Job Aids are posted at the training website:

CCMS Training Website: http://intranet.dhs/oneweb/page.aspx?item=56869

For help with CCMS Training, Net.Learning, or the CCMS Training Website, please contact the BCCD Training Team at DHS.CCTrain@illinois.gov