Client Assistance Program (CAP)

What is The Purpose of CAP?

The Illinois Client Assistance Program (CAP), established as part of the Federal Rehabilitation Act of 1973, as amended, is a federally funded program designed to help persons with disabilities in understanding and using rehabilitation services.

CAP serves an integral part of the rehabilitation system by:

  • Informing and advising individuals of the services and benefits available to them through programs authorized under the Rehabilitation Act and Title 1 of the Americans with Disabilities Act (ADA).
  • Advocating and providing assistance for people in their pursuit of programs and services provided for within the Rehabilitation Act.
  • Helping to identify and resolve problems that may arise during the rehabilitation process.
  • Identifying problem areas in providing rehabilitation services and making suggestions for improving services.

Who is Eligible?

  • Anyone seeking information, applying for services or already receiving services from the Division of Rehabilitation Services (DRS), the Vocational Rehabilitation and the Centers for Independent Living.
  • Persons who are dissatisfied with the services they are receiving, or who have been denied services for which they may be eligible.
  • Persons needing intervention or assistance in their relationships with programs providing rehabilitation services.