Manage My Illinois Link Account

Current Illinois Link Cardholders

There are two ways to manage your Illinois Link Account

• 1. Illinois Link Card Website

• Illinois Link Card Website - The Illinois Link Card Website has been updated and will require you to register for an account. For instructions on how to register, please visit ebtEDGE Registration Help (pdf).
• For language options, scroll to the upper right corner of the login screen, select: Spanish, Polish, Arabic, Chinese or Russian.

• 2. Illinois Link Help Line 1-800-678-LINK (5465)

• Listen for the language options of English, Arabic, Chinese, Polish, Spanish, or Russian.

  To speak your responses, wait through the prompts until asked to speak your 16-digit or 19-digit card number. 

• If you do not have your card number, wait until asked if you would like to use your social security number, date of birth and PIN. 

Things You Can Do

• Change your address
• Check your Link account balance
• Report a lost or stolen Link card
• Order a replacement Link card
• Select your first PIN or change your current PIN
• Check recent purchases and withdrawals
• Report a problem with a purchase or withdrawal 

Information You Will Need

• The full 9-digit social security number
• Date of birth
• 16-digit or 19-digit number printed on the front of your Illinois Link card, or your 4-digit PIN

When you call the Help Line, if you do not have your card number, do not enter anything and wait until you are asked if you would like to use your social security number, date of birth and PIN. 

The social security number and date of birth are usually for the primary card holder, but may be for someone else in the case.

More Information & Resources

• How to Apply for Cash, SNAP & Medical Assistance
• Change My Address, Income or Assets for Cash, SNAP and/or Medical Customers 
• Learn more about the Illinois Link Card FAQs
• Illinois Link Program Brochures
• Become an Illinois Link Provider and Accept SNAP at my Business
• Pandemic EBT (P-EBT) SNAP Benefits