new texthead of household (HOH)

The individual within an application or case with lead responsibility for reporting case changes and receiving notices about benefits.

new textHealth Information Exchange (HIE)

A secure electronic transport network for sharing clinical and administrative data among health care providers across Illinois.

new textHealth Insurance Marketplace

Used interchangeably and has the same meaning as the Federally Facilitated Marketplace or FFM.

Healthy Kids

A program of preventive health services for children under age 21. The program provides early and periodic screening diagnosis and treatment (EPSDT).

Healthy Start

A program that pays for ambulatory prenatal care for pregnant women, and children through age 8, who are presumed eligible for medical benefits. Medical providers, approved by HFS, provide short-term services and determine presumptive eligibility by comparing income to the federal poverty level.

new textHFS

Department of Healthcare and Family Services 

new textHFS WCU

The Department of Healthcare and Family Service's Warrant Control Unit. This unit is responsible for handling reports of lost and stolen child support checks.


This abbreviation stands for the federal Department of Health and Human Services (HHS). HHS oversees the AABD, TANF, and Child Support Enforcement Programs.


This acronym stands for Health Insurance Benefits (HIB). It refers to benefits provided under Part A of Medicare Program of the Social Security Act.


The Health Insurance Portability and Accountability Act (HIPAA) of 1996 requires the Department of Healthcare and Family Services to provide the customer who has lost medical benefits with evidence of prior health coverage.


The Health Insurance Premium Payment (HIPP) Program pays health insurance premiums for some customers who have high medical expenses and who have private health insurance available. The health insurance the customer is eligible for must be cost effective. Customers must cooperate with HIPP to be eligible for medical.


This abbreviation stands for Health Maintenance Organization (HMO). HMOs are prepaid managed care programs. All routine medical care, hospitalization, and referrals for specialized medical care must be coordinated by the HMO. TANF customers may enroll in an HMO or receive medical services from a doctor(s) of choice.

homestead property

The land and home that a customer owns or is buying. It is the home where the customer lives or intends to return to.


The Hospital Opportunity for Parentage Establishment (HOPE) allows for the process of establishing parentage to begin in the hospital at the time of birth of a child to unmarried parents. Hospital staff must provide the child's mother and natural father the chance to complete a verified petition and an order to establish a parent and child relationship. The HOPE process permits parentage to be established without the parents having to go to court.

new texthybrid office

An office where part of the office is task-based - teams pull work from queues and are not assigned to cases - but also has specialized teams with cases assigned to specific workers, i.e. a TANF team.