Do not routinely retrieve a stored record if a client reapplies. Only retrieve the old record if it contains verification needed to establish eligibility and the information can only otherwise be obtained with considerable difficulty.
NOTE: Check the disposal date to avoid requesting destroyed material.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
IDHS Office Locator
IDHS Help Line
© 2023 Illinois Department of Human Services