PM 23-04-00.
The Bureau of Collections and/or Statewide Program Initiatives staff completes SNAP overpayments of $25 or more and Quality Control (QC) overpayments of any amount.
Within 5 days of identifying and verifying an overpayment:
If the Overpayment Discrepancy pages are flagged in IES, complete the pages as follows:
Agency, Inadvertent Household Error (IHE), or Suspected Intentional
Program Violation (SIPV).
Enter narrative instruction to explain why overpayment happened. Example: Ms. Smith did not report her income from Walmart; or
The Agency did not budget Ms. Smith's reported income from Walmart.
Record the reason for the overpayment. This will be printed on the Notice of Overpayment (IL444-2404X) that goes to the customer.
Example: You did not report your income from Walmart: or
The Agency did not budget your reported income from Walmart.
Reported overpayments are established as accounts in the Accounts Receivable System (ARS). BOC makes adjustments to ARS using information from Change of Overpayment Information Part I: Case Identification Complete for all Referrals (IL444-2404C). ARS is also centrally updated by actions taken in IES, such as demographic updates and recoupments.
When a customer appeals an overpayment decision:
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce M. Quintero, Secretary
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