Determine the language preference of clients:
Review and ensure that the correct language is selected in the Written Language and the Spoken Language drop down on the Application Information Page in IES, when conducting initial SNAP screening, application, or eligibility interviews.
If the unit is Hispanic (which includes Mexican, Puerto Rican, Cuban, Dominican, or other South or Central American culture), ask the following questions to determine fluency in English and Spanish:
If the answer to either question is "No", the unit is considered fluent only in the Spanish language and is a Spanish Language Unit (SLU).
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
IDHS Office Locator
IDHS Help Line
© 2023 Illinois Department of Human Services