The Department of Human Services Bureau of SNAP Integrity (BSNAPI) reviews cases receiving SNAP benefits. The Department of Healthcare and Family Services Bureau of Medicaid Integrity (BMI) conducts reviews of cases receiving Medical Assistance.
The Quality Control (QC) process includes:
QC reviews measure how correctly staff apply policy and deliver benefits to eligible persons. The goal of targeted reviews is to improve services for our clients and other customers, while detecting and preventing fraud and abuse.
QC staff conduct reviews of active cases, canceled cases, and denied cases.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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