PM 22-01-01-j: Client Liabilities

WAG 22-01-01-j.

Client Misuse

  • If the Illinois Link card is lost, stolen, or misused, any benefit loss that occurs revised manual textdue to the customer's own misuse of the card and/or PIN is the client's responsibility. Benefits will not be replaced.

new manual textElectronic Theft

  • The Consolidated Appropriations Act, 2023 (the Omnibus), signed into law December 29, 2022, allows the replacement of stolen EBT SNAP benefits to victims of card skimming, cloning, and scamming through fraudulent phone calls, text messaging, phishing and other similar fraudulent methods. A customer must file, Report of Electronic Theft of Illinois Link Benefits, to request a replacement. The theft must have occurred between October 1, 2022 through September 30, 2024 and certain other eligibility criteria must be met to determine if a replacement can be issued.  See (PM 22-03-02) for SNAP Replacement Due to EBT Electronic Theft.

new manual textNote: The law does not change current federal regulations prohibiting replacement of SNAP benefits lost due to a customer's misuse of their EBT card and/or PIN .