WAG 22-01-01-f.
A customer can change the PIN at any time by contacting the Illinois Link Help Line at 1-800-678-LINK (5465) or going to the the Link Card website at www.link.illinois.gov. They do not have to know the old PIN to get a new one. A new Illinois Link Card is not issued unless the customer requests a replacement card.
If four wrong PIN numbers are entered in a row at a store or ATM, the Link account is frozen until either:
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce M. Quintero, Secretary
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IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY
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