(Client) Selects their own PIN by contacting the Illinois Link Help Line at 1-800-678-LINK (5465) or or the Link Card website at www.link.illinois.gov.
(FCRC) Issues a PIN pack;
A PIN pack can also be issued by the FCRC when a card is issued by the FCRC.
NOTE: Do not mail the card and the PIN pack together or on the same day. For migrant and other emergency situations, the Form 3658 may be signed at the point of application.
PIN Packet log sheet (pdf) is provided by the EBT contractor with each shipment of PIN Packets. Each PIN Pack log sheet contains 20 PIN Contol Numbers (PCN's). Complete this form to document each PIN Packet issuance.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
IDHS Office Locator
IDHS Help Line
© 2023 Illinois Department of Human Services