PM 19-07-06
When an address change is reported in person or over the phone, ask the customer what their new shelter costs (housing and utility costs) are. Navigate to the Shelter Expenses Summary and SNAP Utility Standards - Details Pages in the Expenses Logical Unit of Work (LUW) and update their associated date entries at the top of each page. The CS/CD and Reported On dates should match the dates used for the address update.
If the customer did not have any housing costs and continues to not have any or if a housing cost has ended:
If the customer reports a utility cost has ended:
If the customer did not have any utility costs and continues to not have any:
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce M. Quintero, Secretary
IDHS Office Locator
IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY
© 2023 Illinois Department of Human Services