WAG 19-07-06: Changes Reported During the Approval Period (SNAP)

PM 19-07-06

removed manual material

New Manual MaterialChanges Required To Be Reported

  • If a required change is verified upon receipt, act on the change within 10 days of receipt and issue the customer a Notice of Decision (IL444-360 C) to notify them of any changes.
  • If the required change is not verified upon receipt, update IES Data Collection accordingly and issue a systematic Verification Checklist (IL444-0267)  (or a manual one if necessary) and allow 10 days from the issue date for the customer to return the verifications.

New Manual MaterialChanges Not Required To Be Reported

  • If a non-required change is verified upon receipt, act on the change within 10 days of receipt and issue the customer a Notice of Decision (IL444-360C) to notify them of any changes.
  • If the non-required change is not verified upon receipt and does not significantly conflict with the information that was provided at the last application, redetermination (REDE) or Mid-Point Report (MPR), postpone the change until the next REDE or MPR, whichever comes first. Complete detailed case comments regarding the information received and indicate that it is being postponed. 

New Manual MaterialAddress Changes

When an address change is reported in person or over the phone, ask the customer what their new shelter costs (housing and utility costs) are. Navigate to the Shelter Expenses Summary and SNAP Utility Standards - Details Pages in the Expenses Logical Unit of Work (LUW) and update their associated date entries at the top of each page. The CS/CD and Reported On dates should match the dates used for the address update.

If the customer did not have any housing costs and continues to not have any or if a housing cost has ended:

  • Update the applicable Shelter Expense to zero or start a new Shelter Expense record with an amount of zero if one does not already exist; and
  • Update the CS/CD and Reported On dates to match the dates used for the address update.

If the customer reports a utility cost has ended:

  • Update the applicable Utility Expense to 'NO' or deselect the appropriate utility (whichever is appropriate); and
  • Update the CS/CD and Reported On dates to match the dates used for the address update.

If the customer did not have any utility costs and continues to not have any:

  • Update the CS/CD and Reported On dates on the SNAP Utility Standards - Details Page to match the dates used for the address update.