A telephone contact is required for units that are given a central REDE or units that did not get a REDE. See WAG 19-05-02 for timeframes. The contact should be made by
the caseworker. If the unit cannot be reached by telephone, send a notice asking the unit to contact their caseworker. Document the actions taken.
If the unit does not respond to the notice, send a notice of change and discontinue benefits.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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