When a customer reports a change of address, ask the customer if shelter costs have increased or decreased. Update the shelter costs if they have changed. Update case comments explaining the change of address and change of shelter costs, if any.
When you become aware of a client's change of address, other than on a Mid-Point Reporting unit's REDE application, process within 2 work days in IES on the Shelter/Utility screen. On the Shelter Expense - Summary screen, you can add, change existing shelter expenses or end shelter expenses. Re-run eligibility and Certify the results.
Staff from the FCRC, HFS Central Unit, Child Support, Work and Training (Bureau of Employability Services or Teen Parent Services Contractual staff), the Bureau of Customer Support and Services, or the HFS Health Benefits and All Kids Hotline, can change the client's address. The address may also be updated when a change is reported to the U.S. Postal Service via the National Change of Address (NCOA) update process. See WAG 18-07-01 for the central change of address process.