PM 18-04-04
Customer Returns Request For Shelter Costs Due To Address Change (IL444-5229) with Changes
A returned Request For Shelter Costs Due To Address Change (IL444-5229) will create a task 5229 - SNAP Courtesy Notice in the Ready to Certify queue for a worker to process. After selecting the task from the queue, a worker will review the reported changes on the Request For Shelter Costs Due To Address Change (IL444-5229) to see if updates are needed in IES.
If a change is needed for utilities, the worker will initiate a Case Change, navigate to the appropriate Shelter Expense pages (Shelter Expenses and Utility Standards) and update the CS/CD, the Reported On date, and the Date Client Became Aware. The worker will then update the amount of the expense(s) and select the appropriate utilities. Once updated, the worker will run eligibility, certify the case and complete case comments.
If a change is needed for housing costs, the worker must ensure that verifications are submitted. If verifications are submitted, the worker will initiate a Case Change, navigate to the appropriate Shelter Expense pages (Shelter Expenses and Utility Standards) and update the CS/CD, the Reported On date, and the Date Client Became Aware. The worker will then update the amount of the housing expense(s). If verifications are not provided the worker will issue a Verification Checklist (IL444-0267) requesting proof of housing costs. If the customer fails to submit the requested housing cost verification by the due date the expense is not allowed on the SNAP case.
Customer Returns Request For Shelter Costs Due To Address Change (IL444-5229) Ending at Least One Shelter Expense Type
If the customer reports that they are no longer paying any Housing Costs, the Shelter Expense amount needs updated to reflect $0.00 (zero) for the applicable shelter expense type(s) and the CS/CD needs updated to reflect the dates the information was received from the customer. If the customer reports they are no longer paying any Utility Expenses, the CS/CD needs updated to reflect the date the information was received from the customer and the appropriate utilities deselected and/or the "YES/NO" questions switched to "NO" so that the utility expenses can be ended.
Customer Returns a Illegible Request For Shelter Costs Due To Address Change (IL444-5229)
If the form is illegible, the worker should make one attempt to follow up with the customer by phone. If clarification is not received, only the changes which are clear, if any, should be made on the case. The worker should complete case comments regarding the changes made and unclear information provided and mark the task complete.
