When a client asks for additional benefits or services, tell them to file a written request. A written request for a cash payment increase or services must be made for:
A written request is not needed for persons required to be in the benefit unit or for AABD cash clients who request an increase due to increased needs. The Family Community Resource Center is to give or mail to the client a written request form. Help clients:
Send the client a written notice of decision within the processing time limit for the benefit requested. For processing time limits, see PM 17-01-01.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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