CESSA Subcommittee for Technology, Systems Integration & Data Management (TSIDM)
April 15, 2024, 2:00 - 3:30 pm via Zoom
Subcommittee members: Brent Reynolds, Cindy Barbera-Brelle, David Albert (Designee-Lee Ann Reinert), Richard Manthy, Jim Kaitschuk, Ashley Thoele (Designee - Robert Van Bebber)
I. Welcome and Call to Order (Roll Call)
II. Open Meetings Act
III. Approval of the Minutes from previous meeting
IV. State updates
V. Updates from and to other bodies
VI. Planning and updates on Subcommittee deliverables
VII. Next meeting dates
VIII. Public comment
IX. Adjournment
The meeting was called to order by Brent Reynolds at 2:03 pm.
Brent Reynolds reviewed procedures around the Open Meetings Act and meeting logistics.
Roll call:
Present: Brent Reynolds, Cindy Barbera-Brelle, Richard Manthy, Robert Van Bebber
Absent: Lee Ann Reinert, Jim Kaitschuk
Motion to approved previous meeting minutes:
- Motion to approve meeting minutes from March 18, 2024 from Cindy Barbera-Brelle, seconded by Robert Van Bebber.
- Brent Reynolds and Cindy Barbera-Brelle voted to approve the minutes. Robert Van Bebber and Richard Manthy abstained.
- Minutes from March 18, 2024 approved.
State updates: No updates
Updates to and from other bodies: No updates
Planning and updates on subcommittee deliverables: Pete Eckart
Update on work plan:
- The June Statewide Advisory Committee (SAC) meeting has been cancelled because it would have occurred the day before the Forum that many of us will be traveling to.
- We had been preparing our report to be approved by the SAC at the June meeting, so we won't change our schedule, but it will now go to the SAC for their July meeting.
Meeting schedule:
- We have one content meeting left on May 6 before we review the report on May 20 and June 3. Our last meeting in this fiscal year, June 17, will discuss what we want to work on next. Prior to the May 20th meeting, we will send subcommittee members a draft report with a link to a survey where you can provide feedback.
- Brent Reynolds is not available for the May 20, 2024, meeting. Rick Manthy is available to co-chair.
Training plans from the Training Subcommittee (Sarah Ferguson):
- Overview
- Plans are in draft form and currently under review of the Regional Advisory Committees. Eventually they will go to the Statewide Advisory Committee for approval.
- For each plan, areas where technology or data may be relevant were highlighted.
- Is anything missing from these plans from a data/technology perspective?
- What data and/or technology is needed to implement these plans?
- 911 Training Plan Draft Presented and Discussed
- Highlights include TDD/TYY Respectful interactions with individuals who are Deaf/Hard of hearing.
- Cindy Barbera-Brelle: We are working on a telecommunicator training and certification program. The CESSA, the Emergency Telephone Systems Act (ETSA) and the Sexual Assault training will be incorporated into on some of the instruction areas, some components will be incorporated into that as a module. Some of these other instruction areas may be as well, but then others, we may look to have someone with lived experience do a video to embed into the module training so that it's one stop shop training for the telecommunicators.
- Shelley Dallas: Is this in addition to what the training and certification is for telecommunicators?
- Cindy Barbera-Brelle: I see this as being paired with it. It's difficult to have telecommunicators leave for training so we want this to be paced at their availability and embedded into training and certification program.
- Rick Manthy: Is there any funding needed?
- Cindy Barbera-Brelle: It hasn't come up yet but we're going to put this in the existing program which is funded by the Administrator's office.
- Jessica Gimeno: The modules for the deaf and hard of hearing, would people who are deaf or heard of hearing be involved?
- Cindy Barbera-Brelle: I've been working with Dana Craig, she is the program coordinator for the Illinois Deaf and Hard of Hearing program. We would continue to reach out to her and get her input.
- 988 Training Plan Draft Presented and Discussed
- Highlights include Third Party Callers, TDD/TYY, Respectful interactions with individuals who are Deaf/Hard of hearing, and Text and Chat Utilization.
- Shelley Dallas: I know there is a draft in the works about the interaction between 911 and 988 and soft transfers or warm transfers. Would that be incorporated into either one of the trainings? Or could it be in lieu of a separate document or standard operating procedure?
- 590 Training Plan Draft Presented and Discussed
- Highlights include Third Party Callers, TDD/TYY, Respectful interactions with individuals who are Deaf/Hard of hearing, and Text and Chat Utilization.
- Pete Eckart: The heterogenous nature of the mobile crisis response team systems makes we wonder if that would have a negative impact on the ability to do the training. There's over 60 of those and there's no guidance given to them for needed technology. So how will this plan account for that? We can't answer that but it's worth asking.
- Jessica Gimeno: I sat in on a presentation from a retired lieutenant. He said the info that he gets from third parties is very valuable, so if there's a way to have that information documented and make sure that all MCRT know what to do with that and how to collect it.
Training recommendations from the TSIDM work plan (Pete Eckart):
- To complete Task I, we need to ask what training do we recommend to support the implementation of each task?
- Task A: No training needed. This task has been completed by the Subcommittee. Subcommittee members did not need to be trained on this task because they came to the committee with the subject matter expertise and objective knowledge to analyze data.
- Task B:
- Mary Smith: We collect lots of kinds of data and people need to know how to interpret it, and what it means and what it doesn't mean. We need a training on how to use and evaluate data as part of the ideal state of data.
- Rick Manthy: From the Fire and EMS side, I think maybe just the EMS MD directors would need to be aware of the data needs but that's it.
- Task C: No training needed. This task has been completed by the Subcommittee. Subcommittee members did not need to be trained on this task because they came to the committee with the subject matter expertise and objective knowledge to analyze data.
- Susan Schafer: What kind of training exists or would be needed for confidentiality or Illinois codes? When you're talking between 911, 988, and mobile crisis, some things are permitted, but there was some discussion about populating 911 data into different places, history of a person, things like that.
- Pete Eckart: We could suggest a training in what the Illinois code is, and then how to define private health information, and what are the specific requirements are for anyone who has access to or is transferring it. So, there are some rich training requirements that apply really from A to H.
- Task D:
- Mary Smith: There may be training at different levels. There would be training for managers and administrator types who use the reports, how they can use it, how it can't be used. Also, it seems to me that if we had dashboards, there might not be face-to-face training, but we may want to build in some modules about how to access the reports and cut them in different ways of interest to the audience we are sharing them with.
- How do you do systems integration work when the systems are so different? An administrator would need to be supported to understand how the different systems in the state work together because there are no island systems anymore.
- We need good training on report layout and design.
- Task E and F:
- We are hoping to talk more about the operational procedures at our next meeting, but I think there will be huge training needs for that. Not only are we talking about the operational work of moving information from place to place but also the data privacy and PHI implications that Susan was just naming. The technology issues are complicated because 911 and 988 are two different systems.
- Brent Reynolds hopes for more participation from experts who aren't here. How do we get feedback from them? Sarah Ferguson made a note to add this to discussion topics for June 17, 2024, agenda.
- Shelley Dallas: Is this going to be included with the training plans? Streamlining those call transfers so that the same message is sent out to everybody. So, if that could be incorporated into the training plans, that would be helpful, so every PSAP is getting the same message.
- Task G and H:
- The training there would be the same kind of training you have when you bring anyone into a new system, including how to use the system and manage the change inside the organization.
Next Meetings:
Monday, May 6, 2024, 2:00-3:30 pm
Monday, May 20, 2024, 2:00-3:30 pm
Public Comment:
Jessica Gimeno: I am part of a task force from the University of Chicago devoted to improving interoperability between 911 and 988. We have a report coming out from our work in the past year. The research broke down into three main challenges.
- Implementing a federal mandate locally
- Human nature and building trust
- Technology, data collection and transferring information, which relates to this work
- Matt Fishback: A tentative draft is expected in June 2024, but we don't know when it will be ready for the public
Adjournment:
Meeting adjourned by Brent Reynolds at 3:05 pm.
